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Slacker & Steve's Blog



OPP: I Want My Tip Back

Today's OPP comes from Christine:

"Yi guys! I took a client to dinner last Friday and the bill came to $350. I meant to leave a $75 tip. On Saturday I realized I accidentally left an extra $100 bringing the tip to $175. I called the restaurant and spoke to the manager and he said my money had already been distributed amongst the staff who worked that night. I think the staff should have known it was an over-tip and they should have said something or offered to return some of the tip money. I also think it would be good customer service if the restaurant returned my $100. I even told them if they return $100 I will bring more clients and more business to that restaurant. Who is wrong here, me or the restaurant? Am I wrong for wanting some of the tip money back?
Christine"

Slacker and Steve made a bet about this OPP. Slacker thinks that people will side with Christine on the idea that the customer is always right. As a server, if someone gives you a 50% tip... do you really not question that?! Steve doesn't think it's the server or the restaurant's responsibility to reimburse someone for their over site.
If the customer is always right, should the restaurant give her the tip back? Or is she wrong for wanting some of the tip money back?


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Topics : Hospitality_Recreation
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11/20/2012 5:22PM
OPP: I Want My Tip Back
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